Refund Policy

Goods once sold are not refundable.

You are required to check the condition and conformity of the products delivered at the time of delivery/collection. If you receive a defective item, you should email us on info@solarandgreen.net within 5 working days, with details of the product and the defect, after which the goods become non-exchangeable.

Delivery Policy

Items offered on our website are only available for delivery to addresses in Mauritius.

We make every effort to fulfill your order and ship the items within 3 business days of the date of your order. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

For any purchase less than Rs 2,000, a delivery fee of Rs 250 will be applicable. Free delivery for purchase of Rs 2,000 and above.

Customer Privacy Policy

By using onlysolarandgreen.eshops.mu, you agree to be bound by our Privacy Policy.

This privacy policy sets out how onlysolarandgreen.eshops.mu uses and protects any information that you give when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer and purchased items

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services listed on the marketplace.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

 

Payment Options

We accept Credit Cards as mode of payment. All payments are secured by SSL (Secure Socket Layer).

We process payment through MIPS MyPay who does not store card details. MIPS My Pay is a PCI (Payment Card Industry) compliant payment ecosystem.

When you choose an online payment option, your card information is securely processed through the payment gateway. Rest assured that your card is safely encrypted as it travels over the Internet.

Contact Details

Address: Industrial Zone, Coromandel

Email: info@solarandgreen.net
Phone: 5789 2559